Lead the team. Own the escalation.
Led six EUC engineers at Domestic & General, managed workloads, mentored colleagues and acted as the senior technical escalation point.
Six engineers · Enterprise EUC PEOPLE · SYSTEMS · SERVICE DELIVERY
Jasraj Kainth
Senior IT Operations & Infrastructure Engineer
From leading a team of six EUC engineers
to running my own MSP.
I deliver infrastructure projects, lead technical teams and take responsibility for the services people rely on - across enterprise environments and SMEs.
OPERATIONS & INFRASTRUCTURE
Engineer. Team lead. Business owner.
6engineers ledTechnical team leadershipDomestic & General
80+HP laptops in one weekPeak hardware refresh delivery40 devices per week on average
6,000+usersLogistics support environmentDPD UK · 24/7 operations
02 / PROJECT LIBRARY
What I delivered. How I did it.
03 / SERVICE OWNERSHIP
How I run IT operations.
Deliver change alongside daily support.
Deployed more than 80 HP laptops in a week while maintaining business-as-usual support. Coordinated technical change with Infrastructure, Security and Service Desk teams.
SCCM deployment · Cross-team coordinationFollow delivery through.
Through Woo IT, managed client service delivery, suppliers and technical escalations - from requirements and implementation to support and operational handover.
Client delivery · Supplier management04 / EXPERIENCE
Technical delivery. Wider responsibility.
SEP 2024 - CURRENT
Director / Technical Consultant
Woo ITFounded and operated an MSP serving SME clients across the East Midlands, owning technical delivery, customer relationships and supplier coordination.
Explore the role
- Delivered Microsoft 365 tenant migrations and infrastructure changes while maintaining service continuity.
- Designed networks and cloud solutions using Microsoft 365, Windows Server, Cisco Meraki, UniFi and Starlink.
- Recovered a client environment after a ransomware incident using a known-good pre-compromise backup.
- Coordinated the handover of managed IT clients and services to a successor provider.
NOV 2021 - SEP 2025
Senior Technical EUC Specialist
Domestic & General PLCLed six engineers, mentored colleagues and acted as the senior technical escalation point across enterprise EUC and IT operations.
Explore the role
- Administered Microsoft 365, Azure, Entra ID, Intune, SCCM, Active Directory, Exchange, VMware and Citrix.
- Worked with Infrastructure, Security, Service Desk and business teams on technical change and operational risks.
- Supported endpoint security through CrowdStrike, Rapid7 and Zscaler.
- Managed enterprise macOS devices with Jamf Pro, Apple Business Manager, ADE and APNs.
JUN 2018 - NOV 2021
IT Operations Support Analyst
DPD UKDelivered 1st–3rd line support in a 24/7 logistics operation supporting more than 6,000 users, including business-critical warehouse infrastructure.
Explore the role
- Built, repaired and redeployed desktops, laptops and handheld devices.
- Supported Zebra printers, workstation deployments and enterprise printing.
- Administered Active Directory, Windows Server, VMware, SQL and Google Cloud.
- Configured Cisco networking, VPNs and VLANs.
EDUCATION
BSc (Hons) Computer Gaming TechnologyAnglia Ruskin University · 2012–2016
05 / TECHNICAL TOOLKIT
Technology, backed by experience.
Select an underlined technology to explore where I’ve used it.
06 / CONTACT
Let’s talk about how I can help your team.
I bring enterprise technical delivery, EUC team leadership and experience running my own MSP. Get in touch to discuss where I could contribute to your team.